SHIPPING TERMS

Thank you for shopping at athabas.icu! We are always committed to providing you with quality products and service. If you are not satisfied with your order, we offer a clear and fair return and exchange policy to ensure a worry-free shopping experience.

I. Return and Exchange Terms
You may request a return or exchange within 30 days of receiving your item.
Returns and exchanges must:
Be in new and unused condition;
Retain the original packaging, tags, and all accessories;
Be accompanied by a valid proof of purchase (order number or invoice).
Returns and exchanges are not accepted if:
The return period has expired;
The item has been used, washed, or damaged.

II. Return and Exchange Process
Please submit your return request via email or the “Contact Us” page on our website.
We will review and provide a return authorization (RMA number) and return address within 2–3 business days.
Please return the item within 7 days of receiving the RMA number, and include your order number and reason for return in the package.
Once received and inspected, we will process a refund or exchange within 5–10 business days.
Refunds will be credited to the original payment account; processing time may vary slightly depending on the bank or payment method.

III. Import, Export, and Shipping Standards
Orders within the United States
Typically arrive within 3–7 business days (depending on the region).
Shipping is via UPS, FedEx, or USPS.
International orders (both import and export)
Estimated delivery time is 7–15 business days after shipment, subject to the destination country’s customs and local logistics.
All international shipments are subject to US export compliance and the destination country’s import requirements.
Duties, import taxes, and customs clearance fees are the buyer’s responsibility unless otherwise stated.

IV. Logistics and Transportation Partnerships
We have long-standing partnerships with several international and local logistics companies to ensure safe and efficient delivery:
International Partners: DHL Express, FedEx International, UPS Worldwide
US Partners: USPS, FedEx Ground, UPS
Overseas Delivery Collaboration: Authorized customs clearance and shipping agents in each region (automatically assigned based on destination).
We automatically select the optimal logistics route based on the customer’s location and order type to ensure a balanced delivery time and cost.

V. Shipping Damage and Issues
If your package is damaged or missing during shipping, please contact us within 48 hours of receiving the item.
Please provide clear photos (of the packaging, item, and label) so we can quickly coordinate with the logistics company.

VI. Special Notes
Return shipping costs incurred due to personal reasons (such as incorrect size, change of mind, etc.) are the customer’s responsibility.
For returns due to product quality issues or incorrect product delivery, we will cover all return and exchange costs.
We reserve the right to restrict or deny service to accounts that abuse our return and exchange policies.